Policies

Who we are

Web address: https://diversespectrums.com.

Diverse Spectrums

This is a very small business startup, created as a sole proprietor by Venus Brown. At Diverse Spectrums our focus is on providing access to products and information for people who have various neurodivergent, gender divergent, and sexually divergent identities or characteristics. We understand that many individuals do not fit nicely into some of the prescribed boxes and categories that are typical in society. We also understand that many people do not fit into other boxes and categories that are not typical in society. However, we do focus on neurodiversity, gender diversity, and sexual diversity because all of these areas are close to the Diverse Spectrums family and communities. We hope to provide information for those who want to learn more about neurodivergence, gender divergence, and sexual divergence. We also provide information about some of the products we sell, such as finding proper fit, describing different types, and explaining the use for the product.   

Community Guidelines

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if a human is using it. If the comment appears to be spam it may be automatically removed. If your comment is approved your profile picture may be visible to the public in the context of your comment. 

Guidelines:
  • We all have different experiences, privileges, challenges, capabilities, responsibilities, strengths, and struggles. We all come from different backgrounds, cultures, and perspectives. Some of us more so, or less so than others. For example, I have been very privileged in always having shelter, friends, family, education, white skin, and fairly stable environment, yet struggled with memorization, shyness, fluctuating weight, gendered differences, and bullying, have been assaulted and raped from a young age, then had an accident contributing to disorganization, memory challenges, processing issues, and inhibitions. No one needs to feel sorry for me, but I prefer they understand some of where I am coming from, and how that colors my views and experiences. Some of us do not speak english as a first language, may have struggled at home, at school, and in many other places and situations, may have come to those realities at different points in life, may have had few successes, or found successes in different ways. We all come to this point with our own realities, and all of those things will influence who we are, how we feel, what we are good at or not so good at, and what we understand or don’t understand well or at all.
    • None of us should try to project our experience, or perspective onto another (not even our children), cause we simply cannot know what it is to be that person at this time. 
    • Yet, we can try to put ourselves in others’ shoes, given our own experiences. Try to listen, grapple with, and understand what another person is expressing. Try to empathize (see things from another’s perspective), sympathize (share or understand the sentiments and ideas, show support, or agree with something), or have compassion (relate to someone’s situation and want to find a way to relieve their suffering), even if it’s for another’s very different circumstances, or realities, and even if we don’t fully understand.

Promotion of or advocating violence, bullying, hate speech, racism, sexism, transphobia, homophobia, ableism of any kind will not be tolerated.

  • If that is too difficult there are plenty of other online venues available.
  • That being said, history of our communities and people within and outside our communities, may include a great deal of violence, bullying, hate speech, racism, sexism, transphobia, homophobia, ableism, and many other forms of discrimination.
    • These issues may be discussed, represented, or hinted at for education purposes, or to present a person’s real lived experiences.
    • Air on the side of discussing the issue or challenges, without attacking, harassing, violating, or shaming people or individuals.
    • Still, if it is discriminatory to a person, people, or group, don’t do it or say it. It may be challenging for some to avoid discrimination, but it is possible. The same for offensive behavior and language. Try to avoid being offensive, and if someone says you are being offensive, something stated is offensive, or discriminatory, take in what they said. Listen, think about it, look into what the person stated or was offended by, try not to get defensive (I know that is easy to do). Try to find some history about it and why it might be offensive or discriminatory to some people. 
  • While you can ask questions for education or out of curiosity, but it is better to look into it yourself, and try to find out why a particular issue might be problematic or complicating to certain people, even if they seem okay to others. That simple action takes some of the stress, anxiety, heavy lifting, and energy off of those it actually harms, and others, like their loved ones, so they are not constantly or repeatedly having to educate everyone they come across who doesn’t understand, and so those offenses are not repeatedly contributing to more unnecessary harm. People being offended easily is not a new thing. People have always found certain things offensive and discriminatory, always had pet peaves, always found certain things rude, inhospitable, or disrespectful. They may be more willing to express those feelings, find more that is problematic given their history, experience, knowledge or environment, but these offenses and feeling of discrimination are not new, and in many cases they’re not more extreme.

While we at Diverse Spectrums hope to provide more information and understanding about some issues that you may be new to or unfamiliar with, we can only cover so much, and have limited time and energy to devote toward educating others. Top that off none of us are arbiters of all knowledge on any given topic. We each have only so much experience, education, or understanding on any given thing, experience or group. So ask questions if you’re finding it difficult to get answers or understand what you have found, and maybe if you’re questioning the credibility of information, but if it isn’t harmful to you, and you can find the information, or it’s already covered somewhere else on this website at least try to look it up.

Many of the topics addressed here or elsewhere on this website, can also be found using a simple search on the internet, at the library, in books, videos and other formats. While you still need to be careful what sources you are using, ensure sources are credible, trustworthy, up to date, not discriminatory, or invalidated, most of us can find a great deal of information out without a lot of extra work. Though, finding that information may be time consuming, and you may end up going down several rabbit holes in the process.

Product Purchases

 

We only sell what is in stock. If stock runs out or is insufficient for your purchase we do not presently have pre-orders or holds available. We retain the right to change that policy in the future.

Most items will ship free. Those that require shipping costs or have premium options available will be listed on the individual product page, cart or checkout page.

Taxes are charged based on where your purchase is being shipped. 

If you have any problems with our store, the website, a product, shipment, delivery, item not as ordered, or anything else contact us. Please allow us to try to make it right before leaving a bad review, or getting really angry. We will try to work with you to figure out the problem and attempt to find a solution. Also, please do not use the comment section in our blog to make a complaint about our store, products, service, or delivery problems. The blog comment section is for comments about the blog or blog posts. There are contact procedures listed in the fields below for these other problems with the store.

Our current policy is to replace, echange, or refund the damaged product according to which option the customer chooses. If exchanged any amount that exceeds the cost of the exchanged item (excluding shipping and final tax costs) will be credited to the customer, while any amount less than the exchanged item will be charged to the customer.

If an item is damaged contact Diverse Spectrums first, for arrangements to send it back with proof of purchase. We need to be contacted to ensure the product is sent to the correct location. We also need to make arrangements with the customer, to determine if the product will be replaced, exchanged, refunded, or if excess charges will be refunded or charged. Contact needs to occur within one week of the initial shipment of damaged items, and should be sent back and received no more than one month after the first contact about the damaged item.  If the product is not received within one month of the original contact, no refund will be made. However, if you contact us and there were extenuating circumstances, we may be able to come to some sort of arrangement. 

Our current policy is to refund the customer after they contact Diverse Spectrums, we get proof of identity and purchase, and we check for possible problems and solutions. For example, did the product get lost in the mail, was it sent to an incorrect address, did the wrong person get the delivery, etc. 

If we are unable to locate the shipment, or get it to the customer within one month of them contacting us we can refund them their cost, or send the same product. We will not attempt to send more than one extra time. However, if you contact us and there were extenuating circumstances, we may be able to come to some sort of arrangement. 

Technology

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, clear cookies, or update your device, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged into that website.

Privacy Policy

If you request a password reset, your IP address will be included in the reset email.

For users that register on our website, including our store, we also store the personal information they provide in their user profile. If users can see, edit, or delete their personal information they are welcome to at any time (except they may not be able to change their username). Website administrators should also be able to see and edit that information.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments, or identify spam and robo accounts automatically instead of holding them in a moderation queue.

 

If you have an account on this site, or have left comments, you can request to receive a file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, tax or security purposes.

Visitor comments may be checked through an automated spam detection service. Plus approved comments can be seen and copied by the general public. If copied Diverse Spectrums has no control over how those copies are used. 

Account and purchase information can be seen by administrators and operators of the Diverse Spectrums Website. Payment information is also available to the providers of the payment service used, ie: PayPal Stripe, your bank, or credit card provider. 

Diverse Spectrums has no control over issues with your payment accounts, beyond what is directly applicable to purchases, services, and products we can control. For example, we can correct or send a refund for products not received or broken, attempt to have your information ran again if it does not go through. However, problems such as a financial account provider collecting data, stopping a payment, or an account that is overdrawn, those issues will need to be addressed to your account provider, as Diverse Spectrums has no access to or control over those accounts or issues.

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